Cathay Express Transportation, Inc.
Cathay Express Transportation, Inc. is a leading New York–based transportation provider delivering safe, reliable, and fully compliant non-emergency medical and passenger transportation services throughout New York City and across New York State.
Headquartered in New York City, with strategic operational bases supporting service in regions including Norwich, Rochester, Poughkeepsie, and beyond, we are far more than a local company—we proudly serve clients on a statewide level. With over 14 years of proven experience, we facilitate approximately 500,000 passenger trips each year for healthcare systems, government agencies, managed care organizations, and community-based programs.
Our agile approach enables us to quickly adopt new technologies, scale operations, expand into emerging regions, and launch innovative programs—all to ensure those who need transportation the most receive timely, dependable service without barriers.
Our mission is clear: to eliminate transportation obstacles for patients, vulnerable populations, and public-sector partners by delivering exceptional service grounded in safety, accountability, regulatory compliance, and unwavering reliability.
Serving Healthcare Providers and Patients
Cathay Express Transportation, Inc. serves as a seamless extension of care coordination for leading healthcare providers, managed care organizations, and public programs across New York State. We recognize that reliable, on-time transportation is a critical determinant of patient outcomes, treatment adherence, care continuity, and overall health equity.
We maintain structured operations optimized for standing orders, time-critical scheduling, high-volume coordination, and strict adherence to Medicaid and regulatory guidelines. All drivers and staff undergo rigorous training in patient assistance techniques, accessibility best practices, cultural sensitivity, HIPAA compliance, and emergency response protocols—ensuring every journey upholds the highest standards of dignity, safety, and professionalism.Cathay Express proudly collaborates with major healthcare systems, prominent hospitals, dialysis centers, rehabilitation networks, and leading transportation brokers such as Medical Answering Services (MAS)—along with other managed care and Medicaid-authorized partners—to deliver compliant, efficient, and patient-centered service that aligns with state and federal priorities for accessible healthcare.
Trusted by Government and Public Agencies
Cathay Express has extensive experience operating within regulated public-sector environments. We support transportation programs administered by New York State and New York City agencies, including Medicaid transportation networks, aging services, developmental disability programs, and mental health services. Our familiarity with government oversight, documentation standards, and performance reporting allows us to operate seamlessly within public contracts.
We maintain a “Good Operator” safety rating with the New York State Department of Transportation and adhere to all applicable ADA, NYSDOT, USDOT, and FMVSS requirements. Our fleet is DOT-certified, ADA-compliant, and maintained through structured preventive maintenance and inspection programs.
MWBE Certification and Compliance Leadership
Cathay Express Transportation, Inc. proudly holds active certification as a Minority and Women-Owned Business Enterprise (MWBE) through the New York City Department of Small Business Services and New York State.
As a certified MWBE, we actively promote diverse business participation and maintain full compliance with all city and state MWBE participation goals, reporting obligations, and audit standards. Our certification underscores our role as a trusted partner for government agencies, healthcare systems, managed care organizations, and community programs seeking to meet or exceed diversity requirements while delivering exceptional service.
Diversity and compliance are woven into the fabric of our operations. We implement rigorous standards across every aspect of our business—from comprehensive driver background checks, mandatory drug and alcohol testing, and extensive insurance coverage to regular internal audits and adherence to all relevant regulatory frameworks. This structured approach ensures we consistently exceed industry benchmarks for safety, accountability, and regulatory excellence.
Reliability for Everyday Clients and Communities
For regular clients, families, and partner organizations, Cathay Express represents reliability and peace of mind. We operate 24 hours a day, 7 days a week, with continuous dispatch oversight and real-time coordination. Our fleet capacity and staffing depth allow us to respond effectively to both scheduled transportation and unexpected service demands.
We pride ourselves on long-term relationships built through consistency, transparency, and responsive communication. Many of our partnerships span multiple years, reflecting trust earned through performance rather than promises.
A Scalable, Accountable Transportation Partner
Cathay Express is built to scale. Our infrastructure supports service expansion, multi-location programs, and high-volume transportation needs without sacrificing safety or quality. Whether serving a single facility or a statewide program, we apply the same disciplined operational standards across every trip.
Our commitment is simple and consistent. To provide safe, compliant, and dependable transportation that supports healthcare access, public service missions, and the communities we serve across New York City and New York State.
