If you’re a broker organization responsible for coordinating and assigning medical transportation services on behalf of patients, facilities, or insurance providers — we’re here to make your job easier.

At Cathay Express Transportation, we specialize in providing reliable, on-time, and patient-focused Non-Emergency Medical Transportation (NEMT) solutions. We understand the complexity of managing multiple providers, compliance requirements, and performance metrics — and we’ve built our operation to align with your standards from day one.

What We Provide for Brokers

We work closely with transportation brokers who need a dependable partner for:

Ambulette, Livery, Ambulatory, and Stretcher Level of Service

Standing Orders & Recurring Dialysis Trips

Private Pay and Insurance-Based Trips

Hospital Discharges and Facility Transfers

Same-Day & Scheduled Appointments

Each trip is handled with full attention to accuracy, comfort, and timeliness — because we know that every ride affects your performance scores and patient satisfaction.

Why Partner with Us

Performance-Focused Operations:

Our dispatch and route management systems are designed around on-time performance, minimal refusals, and real-time coordination with your team.

Transparent Communication:

Dedicated account representatives and dispatch liaisons ensure you’re updated at every step — from trip creation to completion.

Data-Driven Accountability:

We provide consistent performance reports and can integrate with your platforms (MAS, ETrans, or proprietary systems) for seamless visibility.

Patient-Centered Care:

Our trained drivers assist patients door-to-door, ensuring comfort, dignity, and safety — especially for high-need or mobility-impaired clients.

Scalable Fleet:

Multiple vehicle types (wheelchair vans, ambulettes, stretchers, sedans) available across the region — ready for both scheduled and on-demand requests.

Collaborating with Us

Whether you’re a statewide broker, a regional facility coordinator, or managing transportation under a managed care contract, we’re structured to deliver consistent service performance and operational transparency.

We’ll work with you to:

Define service zones and preferred ZIP codes

Reduce trip refusals by aligning target areas

Maintain compliance with state and insurance standards

Report and resolve issues promptly and professionally

Get in Touch

We’re always looking to build strong, long-term relationships with brokers who value efficiency, accountability, and care.